Team Leader (Administration)

Key Performance Area- Manage E&O's- Manage Budgeting Processes incorporating managing headcount, annual fee increases for admin only clients, revenue leakage and billing opportunities- Achieve average of 8 on NPS across Funds- Reduction in escalations from clients by monitoring and driving SLA in team- Increase in the number of tasks processed that require no manual intervention from AF resources- Data cleanup themes on member & fund level identified and plans in place to correct.- Ensuring operational excellence of all processes by maintaining and managing oversight of the team People PerspectiveQualifications- Diploma - Financial Planning / Retirement Funds or equivalentExperience Required- Admin Management (Manager / Team Leader level) 3 5 years managing people and 7 years industry experience