Team Leader (Administration)

Key Performance Area - Manage E&O's - Manage Budgeting Processes incorporating managing headcount, annual fee increases for admin only clients, revenue leakage and billing opportunities - Achieve average of 8 on NPS across Funds - Reduction in escalations from clients by monitoring and driving SLA in team - Increase in the number of tasks processed that require no manual intervention from AF resources - Data cleanup themes on member & fund level identified and plans in place to correct. - Ensuring operational excellence of all processes by maintaining and managing oversight of the team People Perspective Qualifications - Diploma - Financial Planning / Retirement Funds or equivalent Experience Required - Admin Management (Manager / Team Leader level) 3 5 years managing people and 7 years industry experience