Job Description - Team Lead, Service Delivery - Nights (03YJM)
Service Delivery Team Lead Nights Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Service Delivery Team Lead working onsite in Cape Town, you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you'll support and motivate your team to make sure they're on track to meet goals. You'll work to answer associate's questions, issues, and customer escalation while ensuring quality customer experience on every call as you're the first line manager for your team. You'll report to the Operations Manager. We're looking for a leader to act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
During a Typical Day, You'll Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products or processes of projects.Bring your time management and organizational skills to manage multiple, complex, ongoing tasks and projects while monitoring absence and attendance of your team.Motivate and develop your team with your open, honest manner and high level of integrity in providing feedback and acknowledging a job well done.What You Bring to the Role 1-2 years leadership experience in a BPO (Preferred)Associate degree, technical school or equivalent work experienceContinuously promote a performance-driven culture and always work towards reaching for amazingEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksConsistently mentor and inspire othersCustomer focused mindsetComputer savvyTTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
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