Red Ember Recruitment (PTY) Ltd | Full time
Cape Town, South Africa | Posted on 28/03/2024
Red Ember is looking for a Team Leader for ahighly luxurious Accessories retail company. This position is responsible for the direct supervision of the store. The Team Leader functions to ensure achievement of salesand profit objectives, maintenance of service and operational standards and is responsible for the management, motivationand engagement of staff.
MAJOR ACCOUNTABILITIES:
1. SALES
• Manage sales plan for the store and set individual targets according to hours worked.
• Drive sales to closure by asking questions and making appropriate product recommendations.
• Monitor sales on a daily basis and help find solutions when sales decline.
• Meet with Site/Area Manager regularly to review sales and operational objectives.
• Ensure staff have up-to-date information about procedures, sales and return policies.
• Authorise discounts with discretion.
2. PEOPLE MANAGEMENT & DEVELOPMENT
• Produce and manage work schedules to optimally staff the store according to peak trading times.
• Organise and oversee the implementation of staff and casual training in accordance with company policies andprocedures.
• Engage in on-going networking activities and potential Sales Consultant candidates in the shopping community tobuild a hiring-readiness pool from which to draw.
• Assist with the recruitment, training and development of high quality Sales Consultants by providing clear,motivating and constructive feedback in a timely manner.
• Organise and ensure accurate completion of all daily, weekly and monthly paperwork.
• Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales &operational issues.
• Monitor sales and keep staff motivated to meet sales targets.
• Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.
• Develop, motivate and lead staff ensuring teamwork and positive staff morale.
• Manage staff performance consistently so as to meet KPI's and conduct performance appraisals according tocompany policy and procedure.
• Ensure that staff know how to process different warranties on POS system and check that they are doing it correctly.
• Draw up training plans and facilitate staff training including onboarding of new recruits.
3. CUSTOMER SERVICE
• Actively demonstrate exceptional customer service and coach, develop and guide sales team to deliver the same.
• Respond to all customer queries and complaints in a timely manner.
• Actively build customer relationships to ensure repeat business.
• Repairs: Assess frames and make decisions on the right warranty procedure – keeping customers informed ofprocessing time.
• Gain knowledge and understanding of fashion trends, retail trends and competitor activity to provide the bestpossible customer experience.
• Respond to all customer complaints in an effective, professional and timely manner.
4. STOCK CONTROL
• Maintain inventory control and secure all merchandise according to plan.
• Plan, implement and monitor stock takes.
• Respond to stock discrepancies or stock related investigations as advised by Logistics.
• Ensure daily stock count with each shift change.
• Administer company procedures in order to minimise stock loss.
• Investigate discrepancies and report to Centre/ Store/ Regional Manager. Take disciplinary action (AOD, warningetc.) where necessary.
• Manage shrinkage levels to within the company targeted ratio.
• Ensure that all returns and IBT's are processed timeously, according to company policy and procedure.
5. STORE OPERATIONS
• Manage store & stock presentation to standards:
• General store appearance and cleanliness
• Ensure good housekeeping both inside and outside of the store.
• Ensure sufficient cleaning products are available at all times.
• Check that daily cash up is carried out correctly and efficiently.
• Oversee the store's finances: ensure control sheets are completed for every shift change & that banking is donedaily.
• Perform daily cash reconciliation checks
Requirements Essential: Matric certificate
Preferred: Tertiary retail management or commerce qualification
Essential: Previous experience in a retail or customer service environmentProven track record of achieving sales targets
Preferred: 2+ years' retail management experience is preferable
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