Team Lead - It Service Management Operations

Job brief
12 Month Contract.
International Client is looking to employ a Team Lead to lead the business/customer facing IT service management operations team.
Responsibilities

Develop ITSM tactical plans and implement approved IT service management strategies.
Collaborate to design customer-focused IT services.
Lead the IT Service Management Operations team.
Build relationships with key stakeholders.

Requirements

Matric / Grade 12.
Tertiary Qualification - NQF 7 Degree or similar coupled with ITIL Certification.
Min 8 years experience managing IT support, services, and key processes including incident, change, service request, and major-incident management.
Vendor management experience and leading technology change and deployments essential.

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