Purpose of the Job: To manage, co-ordinate and take accountability for the Community Service Centre.
Key Performance Areas To ensure effective and efficient human resource management Effective and efficient supervision of sub-ordinates. Ensure that units are capacitated appropriately. Attend quarterly site visits of all Community service centres. Identity and ensure sufficient training and development of the teams. Ensure that good employee`s relations are maintained. Provide on-going support and coaching for employees. Ensure that all employees have entered signed performance contract agreements. Conduct employee review assessments. To ensure implementation of continuous improvements initiatives to enhance service delivery Research, analyse and evaluate new service delivery methods procedures and techniques. Ensure the application of rules and procedures to ensure high level of activity. Ensure the daily targets are accomplished. Ensure that work related problems are resolved expediently. To provide report on the performance of the team Monitor and manage performance of the Community Service centres within region. Prepare weekly and monthly reports to management. Set operational goals and targets for the team. To ensure adherence to corporate governance within the team Ensure consistent application of policies and procedures within the team. Ensure that the usage and allocation of resources within the section is in line with the PFMA. To promote good working relations with stake holders. To engage regularly with external and internal stakeholders. Take overall accountability for the Community service centres in the province. To foster and enhance liaison between CSC office, supervisor and Team Lead, as well as to facilitate the relations and interaction between Originations Manager and the CSC office. Qualifications and Experience NQF 7 (Bachelor's Degree or Advanced Diploma) related qualification to discipline. Relevant 5 years' relevant experience of which 2 years has been on a supervisory level. Technical and behavioral competencies required Computer literacy. Stress management. Perseverance. Professionalism. Honesty and integrity Assertiveness. Results orientation. Communication skills (verbal and non-verbal) Interpersonal and listening skills. Customer service orientation. Decision making. Problem-solving skills. Analytical thinking. Emotional intelligence. Report writing skills. Organisational resilience Communication Team resilience Network and alliances Personal Mastery Judgement and decision making Emotional wisdom Ethics and governance Customer orientation and customer focus
