Team Lead

Job Title: Team LeaderAt WNS Global Services, we are seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for leading a team of professionals to achieve exceptional results and deliver outstanding customer experiences.Key Responsibilities:Lead and manage a team of staff to achieve business objectives and deliver high-quality results.Develop and implement effective coaching and performance management strategies to improve team performance and productivity.Collaborate with stakeholders to ensure successful delivery of projects and programs.Practice due diligence in interpreting and reporting data to improve team performance and processes.Maintain productivity and efficiency by ensuring staff adhere to schedules and manage queries effectively.Qualifications:Matric/Grade 12 qualification.2 years' experience in managing a team in the BPO/call center environment.Additional Information:We are looking for a candidate with a proven track record of delivering against client, customer, and business outcomes. If you have a passion for leading high-performing teams and driving business growth, we encourage you to apply for this exciting opportunity.
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