Team Lead

PartnerHero - Team Lead (German Speaking)PartnerHero connects talented individuals globally with innovative companies looking to expand and enhance their operations. We offer global teams, strategic expertise, and integrated technology to drive positive business impact worldwide.As a Team Lead at PartnerHero, you will be responsible for leading a team of associates and optimizing their contribution to the partner's operations. Fluency in the German language is required. You will serve as a key point of contact for the partner, relay important information to your team, and oversee production and metrics.Responsibilities:Manage daily operations and planning for your teamProvide customer support and address issues regarding the Partner's online productEnsure team members achieve their KPIs and SLAsConduct training and development sessions for your teamGenerate performance reports and document partner feedbackAct as a liaison between management and your teamRequirements:Experience in team management and leadershipStrong analytical and problem-solving skillsAbility to make decisions in the best interest of PartnerHero and the PartnerProject management capabilitiesWhat we offer:Full-time employmentCompetitive compensationWellness program and access to fitness workoutsAttractive benefits packageTraining and development opportunities1-on-1 coaching and mentorshipPartnerHero values diversity, inclusion, and equity in the workplace. We are committed to providing equal employment opportunities regardless of background. We make accommodations for qualified individuals with disabilities in the application process.
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