Talent Pool | Service Consultant - Health Professionals (Ecp) (Fixed Term Contract)

Job title : Talent Pool | Service Consultant - Health Professionals (ECP) (Fixed Term Contract)
Job Location : Eastern Cape, Port Elizabeth

Deadline : December 15, 2024

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Key Purpose To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.
Areas of responsibility may include but not limited to Operate mainly in the office (may be required to visit a provider offsite) Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members) Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT
Personal Attributes and Skills Delivering results and meeting customer expectations Presenting and communicating information Delivering results and meeting customer expectations Deciding and initiating action Following instructions Adapting and responding to change Persuading and influencing Analyzing Adhering to principles and values
Education and Experience Matric - Maths/Accounting and English with 50% Basic MS Office Knowledge Minimum 6 months experience as a Contact Centre Consultant in Customer Services Minimum of 6 months Claims Specialist experience  

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