Job title : Takealot Delivery Team AssistantJob Location : Western Cape, Cape TownDeadline : January 30, 2025Quick Recommended Links Jobs by Location Job by industries Your responsibilities will include: Deliver timely, accurate and professional customer service for all Takealot Delivery Team Stakeholders. Resolve delivery or service problems by utilizing your listening skills to clarify our customer's query; assess any service failure to identify the root cause and take appropriate action. Ensure delivery expectations is managed at branch and customer level. Ensure all escalated delivery cases are addressed and resolved daily.
Queues must be cleared daily. Utilize a variety of software tools to navigate to a resolution. Inbound and outbound telephonic support to TDT branches for CS queries. Ensure successful delivery of any TDT Deliveries. Reschedule Failed Deliveries – communicating between customers and TDT Branches. Inbound and telephonic support to TDT branches for CS queries. Log complaints regarding TDT branches e.g.
driver conduct/failure. Create replacement orders for lost/damage parcels. Make quick decisions – Coordinate arrangements for urgent deliveries. Investigating CS real- time escalations relating to TDT and providing feedback to improve Online Shopping Assistant's for Customer Experience. Action all CS requests on orders. Identify gaps and areas for improvement in the TDT Delivery network. Requirements: Customer-obsessed, able to create a positive customer experience for all contacts Exceptional attention to detail Good command of English (verbal and written) Typing, phone, and computer navigation skills Solutions-oriented, can-do attitude and high energy Strong analytical and critical thinking, using data to inform decision Ability to interview and interact professionally with internal and external people Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome Versatile and with the appetite to learn by doing Must be able to work weekends and overtime as required Proven track record of exceptional resolution and turn-around time resolving complex cases In-depth knowledge of the brands and systems that support the Takealot delivery network Logistics or supply chain experience is an advantage Qualifications National Senior Certificate or Higher Minimum of 6- 12 months customer service experience Transportation / Transportation / Logistics jobs