Systems Support Administrator

MANCOSA, a DHET registered and CHE accredited private higher education distance education provider, offering undergraduate and postgraduate business qualifications, has the following vacancy available.
SYSTEMS SUPPORT ADMINISTRATORCORE PURPOSEMANCOSA is looking for an experienced Change Agent who will be responsible for providing efficient and effective support services to end-users. This role involves responding to user enquiries, troubleshooting technical issues, and ensuring a positive user experience whilst striving to meet business requirements.
CORE FUNCTIONSRespond to user inquiries via various channels, including email, phone or ticketing systems.Troubleshoot and resolve problems, escalating to higher-level support when necessary.Manage vendor response times and feedback to end-users.Collaborate with other departments to find solutions for recurring issues.Deliver excellent customer service by ensuring timely and effective communication.Maintain a positive and professional attitude when dealing with end users.SKILLS AND COMPETENCIESStrong interpersonal and communication skills, with the ability to connect with individuals at all levels of the organisation.Previous experience in technical support or customer service.Ability to convey technical information in a user-friendly manner.Analytical and problem-solving skills.Commitment to providing excellent customer service and ensuring user satisfaction.ADDITIONAL REQUIREMENTSBe able to work during weekends and after hours if required.Will be required to travel.QUALIFICATION (S)Relevant qualification in Information Technology, Computer Science or related field.Experience in a Higher Education Institution or similar/related field will be advantageous.
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