IntroductionJoining the IBM Technology Expert Labs teams means you'll have a career delivering world-class services for our clients. As the ultimate expert in IBM products, you'll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best—running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role and ResponsibilitiesAs a Delivery Consultant, you will work closely with IBM clients and partners to design, deliver, and optimize IBM Technology solutions that align with your clients' goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you'll collaborate with clients to optimize and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients' business challenges, this role is for you. To help achieve this win-win outcome, a 'day-in-the-life' of this opportunity may include, but not be limited to:
Solving Client Challenges Effectively: Understanding clients' main challenges and developing solutions that help them reach true business value by working through the phases of design, development integration, implementation, migration, and product support with a sense of urgency.Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.Technical Solution Workshops: Conducting and participating in technical solution workshops.Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, and initiative in addition to navigating data and people to find answers and present solutions.Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.Required Technical and Professional ExpertiseBuilding Credibility and Service Orientation: Skills and knowledge for building credibility and service orientation with client stakeholders aligned to hybrid cloud solutions including regulated cloud and platform adoption, cloud-native applications, and hosted applications or equivalent enterprise solutions.Cloud and Automation Experience: Experience with Cloud Infrastructure and automation (IBM Cloud, AWS, Azure, GCP, etc.).Technical Consulting Skills: Working with a variety of technology systems, architecting Cloud Application Solutions for clients.Agile Practices: Agile Experience in leveraging Agile practices in building cloud applications.Experience in implementing software-defined networking, cloud security, DevSecOps principles, and/or database migrations.Legacy Migrating or Transforming Experience: Experience in migrating or transforming legacy customer solutions to the cloud.Preferred Technical and Professional ExpertiseCloud Software Expertise: Deep expertise in cloud software technologies including IBM Cloud Platform, VMWare, NSX-T, PowerVS, Red Hat OpenShift, high-performance computing, DevSecOps, site reliability engineering, IBM Retain Insights, and AEM on IBM Cloud.Technical in Networking and Security Expertise: Expert technical level in working within networking and security.Cloud Infrastructure Expertise: Deep expertise in Kubernetes, OpenShift, VMware, Juniper vSRX, Fortigate, Vyatta, Cisco firewalls, Power VS, and other Cloud IaaS offerings.Software Development Expertise: Deep expertise in software development design, release, and deployment methodology.
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