A vacancy exists for a Systems Controller at Life Vincent Pallotti Hospital, reporting to Ester van der Walt, Patient Services Manager. The successful candidate will ensure the delivery of quality service to all system users.Critical OutputsAlways provide first line support for the hospital systems users.Maintain and manage all IT systems on-site.Ensure the security of IT systems.Follow the Life@work process for all users that require computer access.Effectively assist end users during roll-out of new implementations.Establish and manage an internal call logging process for users in the hospital.Effectively troubleshoot system problems before logging an event with Contact Centre.Effectively co-ordinate and supervise the work of third-party companies (e.g., CEOS, Di Data, Telkom) for software and hardware implementation.Provide appropriate feedback to users on progress of their events.Maintain PABX room and switch access room environments.Manage the LAN cabling on site and maintain the neatness of cabling.Be the site contact for all telecommunication queries within the hospital.Log events to disable users on LHC system upon their resignation or contract termination.Manage IT budget and plan accordingly/obtain approval for all IT expenses.RequirementsMatric.Tertiary Qualification in Information Technology and/or CompTIA A+, and N+ (Certified).ITIL Foundation (Advantageous).A minimum of 2 years Information Technology experience.Strong communication skills and coordinating abilities.Strong influencing skills and the ability to work under pressure.Attention to detail, performance through people, and partnership building.Proven experience and excellent computer skills are essential.Knowledge of IMeds, Impilo, SAP, Kronos, and Vision would be an advantage.Adaptable and flexible with the ability to prioritize.CompetenciesProblem-solving, analysis, and judgement.Resilience.Engaging diversity.Verbal & written communication and presentation.Building relationships.Customer responsiveness.Organisational awareness, drive & energy.Excellence orientation.Ethical behavior.ContactDebra ChoiceEmail: ****** DateThursday, August 15, 2024.Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.Life Healthcare is an Equal Opportunity Employer.Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.
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