Systems, Buyer and Customer Services Manager
Systems, Buyer and Customer Services ManagerApply locations Johannesburg time type Full time posted on Posted 2 Days Ago job requisition id R86996
About our Team Reed Exhibitions Group connects people and businesses to grow through leading exhibitions and events. Our team delivers high-quality events for global industry experts' buyers and sellers.
About the Role: We are seeking a dedicated professional to recruit buyers for African content, support exhibitors and buyers, and oversee customer service initiatives for events. This role involves managing registration systems, buyer logistics, and ensuring effective communication among all stakeholders.
Responsibilities: Recruit buyers for each event, manage budgets, travel logistics (flights, hotels, visas, transfers), and buyer appointments.Build and maintain a database of qualified buyers, serve as the main contact, and ensure smooth communication and travel arrangements.Conduct industry research, engage with potential buyers, and foster relationships with industry leaders.Address buyer and exhibitor queries with proactive solutions and support virtual needs, including profile completion, exhibitor updates, and appointment scheduling.Collaborate with the Portfolio Director on the registration process, manage online registration, email communication, application reviews, and workflows.Ensure compliance and proper system integration for data and analytics, and support sales and marketing teams with system reporting and training.Assist the Portfolio Director in managing budgets and cost control, monitor expenses, and drive cost-saving initiatives without compromising quality.Maintain strong communication with stakeholders and third-party suppliers and attend industry events to build and strengthen relationships within the travel and tourism sectors.Requirements: 3-5 years in buyer recruitment, event management, customer service, or a related role within the travel, tourism, or event industry.Experience in managing buyer programs, including logistics and client engagement.Strong background in managing inquiries and providing proactive solutions.Experience in building and maintaining databases and conducting targeted research.Familiarity with event registration and management software.Established connections within the travel, tourism, or creative industries.Certification in event management, business administration, marketing, hospitality, or a related field. Project management certification is an asset.Proficiency in English; additional languages (especially French or Portuguese) are advantageous.We welcome candidates from all backgrounds and experiences. If you are proactive, organized, and passionate about event management, we would love to hear from you! Apply now to join our dynamic team. Work in a way that works for you We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business RX is a global leader in events and exhibitions, leveraging industry expertise, data, and technology to build businesses for individuals, communities, and organisations. With a presence in 25 countries across 42 industry sectors, RX hosts approximately 350 events annually. RX is committed to creating an inclusive work environment for all our people. RX empowers businesses to thrive by leveraging data-driven insights and digital solutions. RX is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. For more information, visit www.rxglobal.com.
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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