We've got an exciting, brand-new opportunity at Ackermans as a Systems Business Analyst for POS/Digital who will be part of a dynamic team. This role will report to the Systems Manager and be responsible for providing a holistic service and support to multiple business units within Ackermans.We're a fully in-office team. This role is based at our Support Centre in Kuils River, Cape Town.Job Description1. AnalysisStakeholder analysis (Reference matrix, Quality - Continuous reference and adjust when there are changes)Elicitation process (Quality engagement - who, when, what, how)Document BRD/BRS (Quality of inputs and tested with Stakeholders/systems teams)Sign-off (Internal/external approval)2. PlanningCommunication plan (Quality and pitched at the right level)Training methodology (M365, SharePoint, ALC)Testing methodology (Setup, Manage, execute)Pilot and roll-out plan3. DesignPIT/3rd Party playback (Manage playback of FRS)Method (Waterfall / Agile - Follow correct process for whatever method is decided)Finalize FRS (Clarify and or update issues, concerns, feedback after playback)Sign-off (Internal/external approval)4. DevelopmentMonitor (Daily and or weekly - depending on Method)Report (Provide reports on Dev status)Collaboration (Interact and reference between Dev and Business)5. Integration & TestingUAT (test cases, defect management, escalation process)Monitor and report (Daily and or weekly standstill with relevant parties - internal/external)6. DeploymentPilot methodology (Agree principles - big bang or staggered approach - risk related and execute)Monitor and Report (Daily and or weekly standstill with relevant parties - internal/external)Business Approval (Obtain signoff from relevant parties (internal/external) impacted by change)Roll-out (Communication and training)7. Operations and MaintenanceHandover Product to BAU (Documented, discussed and agreed with business)BAU (Day to day, tickets logged, resolved, ageing, etc.)8. Hardware/Software ReviewEOL (Products and or services coming up for replacement - Tech refresh and lifecycle management)On-prem/SaaS (New releases and or new functionality management)New Tech (What is available in your space)9. Innovation/ImprovementBenchmarking (Processes, hardware, software in the market)Process/System simplification and or improvementExperience RequiredEssential:± 5 years' experience in Apparel Retail (Business area specific / Systems), with exposure to:Business process exposure/understanding (Area specific)Process optimizing/improvementElicitation and documenting BRS/BRDIT and 3rd party collaborationSetup, Management and execution of testingProject ManagementTraining/Change managementSystems/Business support for BAUSystem Architecture understanding (area specific - integration environment/technical competency)Unified Modeling Language (UML - High-level context diagram, Product Breakdown Structure, System Architecture diagram, Flow Chart, Business Workflow diagram, Business Process Model and Notation, Use Case diagram, Use Case Narrative)Basic Oracle / Structured Query Language (SQL) - Area specificQualifications RequiredEssential:Grade 12 Certificate/MatricA relevant Degree and or Higher National Diploma (Information Technology, Computer Science, System Design, Management Science, Business studies, Information Systems, Business Analyst)Preferred:Project Management Diploma/CertificateJob Related Knowledge and Skills RequiredKNOWLEDGE required:Waterfall and Agile working methodologies and principles.Working knowledge of implementing and maintaining systems/services/applications.Knowledge of PMBOK and BABOK management principlesAbility to compile quantitative and or qualitative information/reportingMS Suite Intermediate - Advanced userSystem integration (environment/area specific)Knowledge of Personal Data Protection - POPIAWorking knowledge of:Cloud based (SaaS) software applications that can enable services.Hardware and Software lifecycle managementSDLCChange Control governance principles and Defect management.Fit for purpose system integration in an ERP- and non-ERP environment.Utilizing various modelling techniquesUI / UXProcess Mapping tools (Draw.io, etc.)SKILLS required:PlanningAnalyticalCritical thinkingMulti project/activity managementPrioritization of projects/activity/resourcesRequirement's elicitationRisk managementFacilitationCommunicationDepartment: Data & TechnologyRole: Systems Business AnalystLocations: Ackermans Support CentreEmployment type: Full-time
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