Systems and Operations Coordinator JOB TITLE: Systems and Operations Coordinator
LOCATION: Worcester
DEPARTMENT NAME: Associate Registrar
DIVISION NAME: Worcester Polytechnic Institute - WPI
JOB DESCRIPTION SUMMARY: Provide front desk service to students, faculty, staff, and parents, advising on academic policy and procedures, handling registrations and other basic registrar functions, and directing requests as needed. Manage work-study students. Provide certifications and verifications of student records upon request.
Responsibilities: Manage and oversee Registrar's Office front-line services by:
Providing excellent customer service to students, faculty, and staff. Answering all phone calls, emails, and in-person traffic. Maintain accurate and up-to-date records for all students enrolled at the institution by:
Processing student demographic updates in Workday. Assisting team with data entry/cleanup. Processing legal name changes for students. Support the Registrar's Office team by:
Ensuring that all records are complete and accurate. Assisting with onboarding new employees with training and onboarding resources. Providing back-up support for daily processes. Collaborating with Information Technology to improve efficiency. Directing requests to appropriate office. Manage team of between 5-10 student work studies by:
Initiating hiring process defined by Human Resources in Workday. Onboarding and training new work studies. Coordinating work study schedules to ensure office coverage and support. Providing first line of contact when the work studies need assistance with answering questions. Ensuring all process documentation is up to date so work students have reference documents. Assisting students and staff with special verification requests by:
Creating letters verifying student enrollment status or GPA. Processing verification forms students require to have completed by Registrar staff. Assisting athletic clubs and teams with verification requests so they can participate in tournaments. Notarizing documents and preparing them to be apostilled. Requirements: High school degree or GED required. Bachelor's degree preferred. Minimum 2 years of experience, Registrar's Office preferred. Experience with student information systems, preferably Workday. Ability to exercise good judgement when dealing with a variety of populations and regulatory issues. Excellent customer service skills, organizational skills, and attention to detail. Microsoft Office skills. Ability to learn new technologies. FLSA STATUS: United States of America (Non-Exempt)
WPI is an Equal Opportunity Employer that actively seeks to increase the diversity of its workplace. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
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