Systems Analyst: Service Management Systems

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Job title : Systems Analyst: Service Management Systems
Job Location : Western Cape, Stellenbosch

Deadline : January 03, 2025

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Purpose Statement Interpret specifications to build systems solutions to support business processes, aligned with relevant internal and external governance Design, develop and maintain automation and integration solutions in accordance with specific business requirements and IT drivers Provide technical system support and liaise with system vendors to ensure timely resolution of escalated technical issues
Experience Min: 5-6 years' experience in Systems Design and Analysis 2-3 years' experience in Systems and Data Integration using a combination of the following platform solutions Transact-SQL PowerShell JavaScript
Ideal: 2-3 years' experience in a Systems Analysis Role
Qualifications (Minimum) Grade 12 National Certificate / Vocational A relevant qualification in Information Technology
Qualifications (Ideal or Preferred) Certification in ITIL A relevant qualification in Project Management
Knowledge Min:
Advanced knowledge and understanding of Automation using PowerShell Querying Data with Transact-SQL Programming with JavaScript Systems Implementation and Technical Systems Support Vendor Liaison and Management
Ideal: Jira Core Confluence Advanced knowledge and understanding of Systems Analysis Methodologies ITIL Principles and the application thereof
Solid understanding of: Banking systems Banking business models Best practices for Quality Assurance (QA)
Skills Communications Skills Facilitation Skills Presentation Skills Interpersonal & Relationship management Skills Project Management Skills (Methodolgy Specific) SQL Skills Web Services XML PowerShell JavaScript Analytical Skills Problem solving skills Attention to Detail

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