Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Western Cape
Contract: Permanent
Remuneration: Market Related
EE position: No
Introduction Understand and translate business requirements into quality system solutions and ensure optimal system performance and stability through support and continuous improvement.
· Analyse current systems solutions and business requirements o Interpret and provide input to translate business requirements into business requirement definitions and specifications
o Analyse and evaluate required system enhancements
o Analyse existing systems and interfaces for modification / improvement purposes
· Design new or enhanced systems to accommodate business needs o Participate in the process design or re-design and translate business / user requirements / processes into less complex system design
o Design less complex system enhancements
o Change systems specifications based on testing problems / changing requirements
o Design interfaces and solutions with other systems
o Adhere to the change request process
o Complete peer review of team change requests submissions
o Provide input to deployment plans based on designs
· Testing of proposed solutions o Develop system test plans for system, regression and integration testing
o Perform systems testing and integration testing, and feedback results
o Assist business and external stakeholders with functional and integration testing of solutions and changes for sign-off
· Participate in the implementation of new solutions to ensure successful integration into current environment o Manage the creation and hand-over of the system administration procedures
o Participate in the post-implementation reviews for completed projects
· Support current solutions o Attend to user queries, incidents and requests as per ways of working
o Ensure the stability of the existing systems environment in line with agreed SLA's
o Provide input to development/programming and technical support teams
o Provide functional guidance
o Complete peak checks and reporting during peak periods
· Collaborate with and support ITS and the Business o Integrate with relevant business and IT teams
o Provide system input to design of user training material
o Provide operational support to the business areas
o Provide knowledge transfer and support to team members
o Collaborate with 3 rd party service providers for operational, technical and functional support
· Create and maintain documentation o Develop and maintain all relevant SDLC documentation
o Document, publish and maintain system design (new system developments and enhancements) and all interfaces with other systems
o Update standby and support manuals
TECHNICAL AND FUNCTIONAL COMPETENCIES
· Minimum 3 years IT degree/diploma
· 3 - 5 years relevant IT experience
· Will be required to perform standby duties on rotational basis
ADDITIONAL CRITERIA · SQL and relational database knowledge is required
· Working knowledge of various system integration formats
· Able to work independently on less complex projects and improvements
· SDLC and testing methodology knowledge
· Supply chain knowledge/understanding advantageous
· Takes ownership, accountability and is self-motivated
· Is aware of and responsive to internal and external events and influences on the technical landscape
· Ability to research technology-related concepts, trends and best practices, and apply findings
· Appropriately derives and organises the essence of information to draw solid conclusions
· Looks beyond symptoms to uncover root causes of problems to be solved
· Synthesises data from different sources to identify trends
· Demonstrates a results-oriented mindset in planning and implementing activities/projects
· Monitors and tracks progress to ensure delivery of all planned commitments, and keeps the appropriate people informed
· Prepares clear, well-structured presentations using a variety of tools and techniques
· Prepares written reports and briefs and communicates ideas clearly
· Discusses issues and exchanges information with partners to identify areas of mutual interest and benefit
· Convinces others by identifying benefits for all; looks for ways to increase the value of the partnership for all parties
· Adjusts to work effectively within new work structures, processes, requirements, or cultures
· Actively seeks out positive spin-offs of change and investigates ways in which change can be used
· Anticipates change and continuously remains prepared for change
· Demonstrates resourcefulness in acquiring necessary knowledge, skills and competencies to adapt to change
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