System Support Engineer Technical Delivery · Cape Town - South Africa · Hybrid Remote

About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe!
We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our clients' existing technology investments.
? In a few words, we take businesses to the cloud and back!
We have over 1000 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux & Ireland.

The Role Youwill be responsible for supporting the team with effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.
You will be responsible for managing our busy Support Desk, ensuring all tickets are responded to within SLA, and liaise with different members of the team to schedule and troubleshoot client support issues and tasks. The role will also be supporting project teams with technical issues and working with the technical team on various support tasks, projects, and internal system administration tasks.
You will be working on internal and customer-facing systems, which include high-profile clients with 24/7 business-critical infrastructure.
Requirements: Web and Database Server stacks (Linux, Apache, Nginx, MySQL, PHP) Linux Administration & Scripting experience with Open Source technologies Revision Control Systems such as Git and SVN Network Experience – Familiarity of Firewalls, Load Balancers Experience with Internet technologies – DNS, IP Addressing Schemes Fundamental understanding of networking and the TCP/IP stack Appreciation for high uptime and 24/7 critical business infrastructure Bonus points if you have/are: Familiarity with virtualisation platforms, including VMware and KVM Familiarity with networking hardware, specifically Cisco Familiarity with storage arrays and RAID Any experience of automation and DevOps Familiarity with Cloud Platforms, such as AWS Why Ekco? ? Microsoft's 2023 Rising Star Security Partner of the year
VMware & Veeam top partner status
Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company values
Why Ekco ? Microsoft's 2023 Rising Star Security Partner of the year
VMware & Veeam top partner status
Ranked as 4th fastest growing technology company in the Deloitte Fast50 Awards
Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging
We recognise the value of internal mobility and encourage opportunities for internal development & progression
Flexible working with a family friendly focus are at the core of our company values


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