System Specialist (2 Positions) (N000056 And N001454) Re-Advertisement

Position Summary
Industry: Education & Training
Job category: University and Academy
Location: Potchefstroom
Contract: Permanent
Remuneration: The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
Introduction
NORTH-WEST UNIVERSITY (POTCHEFSTROOM CAMPUS) DIVISION: INFORMATION TECHNOLOGY DEPARTMENT: IT OPERATIONS AND INFRASTRUCTURE POSITION NUMBER: N000056 and N001454 POSITION: SYSTEM SPECIALIST (2 POSITIONS) PEROMNES GRADE: P8 EMPLOYMENT TYPE: PERMANENT APPOINTMENT TOTAL REMUNERATION: R617 181
Job Description
PURPOSE OF THE POSITION: This position forms part of the ITC Operations & Infrastructure group and focuses on the planning, implementing, and deployment of IT systems.
Key Responsibilities

Technical specialism: Maintains an in-depth knowledge of specific technical specialisms and provides expert advice regarding their application. Can supervise specialist technical consultancy. The specialism can be any aspect of information or communication technology, technique, method, and product or application area.


Emerging Technology Monitoring: Maintains awareness of opportunities provided by new technology to address challenges or to enable new ways of working. Within own sphere of influence, works to further organisational goals by the use of emerging technologies and products. Contributes to briefings and presentations about their relevance and potential value to the organisation.


Project Management: Defines, documents, and carries out small projects or sub-projects (typically less than six months, with limited budget, limited interdependency with other projects, and no significant strategic impact), alone or with a small team, actively participating in all phases. Identifies, assesses, and manages risks to the success of the project. Prepares realistic plans (including quality, risk, and communications plans) and tracks activities against the project schedule, providing regular and accurate reports to stakeholders as appropriate. Monitors costs, timescales, and resources used, and takes action where these deviate from agreed tolerances. Ensures that own projects are formally closed and, where appropriate, subsequently reviewed, and that lessons learned are recorded.


Systems Installation / Decommissioning: Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.


Capacity Management: Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to modify demand for a particular resource or service.


Configuration Management: Manages configuration items (CIs) and related information. Applies and maintains tools, techniques, and processes for identification, classification, and control of CIs and ensuring related information is complete, current, and accurate.


Release And Deployment: Assesses and analyses release components. Provides input to scheduling. Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained.


System Software: Reviews system software updates and identifies those that merit action. Tailors system software to maximise hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advises on the correct and effective use of system software.


Applications Support: Identifies and resolves issues with applications, following agreed procedures. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.


Database Administration: Uses database management system software and tools to investigate problems and collect performance statistics and create reports. Carries out routine configuration/installation and reconfiguration of database and related products.


Supplier Relationship Management: Collects performance data and investigates problems. Monitors and reports on supplier performance, customer satisfaction, and market intelligence. Resolves or escalates problems. Implements supplier service improvement actions and programmes. Monitors performance.

Minimum Requirements

A bachelor's degree (NQF level 7) in Information Technology or an Advanced diploma (NQF level 6) in Information Technology with relevant certifications.
A minimum of 5 years' experience in systems project management.
A minimum of 5 years' experience working in an enterprise IT environment.

Key Functional/Technical Competencies

Technical specialism (Level 5)
Emerging technology monitoring (Level 4)
Project management (Level 4)
Systems installation/decommissioning (Level 4)
Capacity management (Level 4)
Configuration management (Level 5)
System software (Level 5)
Applications support (Level 5)
Database administration (Level 5)
Supplier relationship management (Level 5)

Behavioural Competencies

Autonomy - Works under general direction within a clear framework of accountability. Exercises substantial personal responsibility and autonomy. Plans own work to meet given objectives and processes.
Influence - Influences team and specialist peers internally. Influences customers at account level and suppliers. Has some responsibility for the work of others and for the allocation of resources. Participates in external activities related to own specialism. Makes decisions which influence the success of projects and team objectives.
Complexity - Performs a broad range of complex technical or professional work activities, in a variety of contexts. Investigates, defines, and resolves complex problems.
Business skills - Selects appropriately from applicable standards, methods, tools, and applications. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing, and can present complex technical information to both technical and non-technical audiences. Facilitates collaboration between stakeholders who share common objectives. Plans, schedules, and monitors work to meet time and quality targets and in accordance with relevant legislation and procedures. Rapidly absorbs new technical information and applies it effectively. Has a good appreciation of the wider field of information systems, their use in relevant employment areas and how they relate to the business activities of the employer or client. Maintains an awareness of developing technologies and their application and takes some responsibility for personal development.

Remuneration
The annual total remuneration package will be commensurate with the level of appointment as advertised and in line with the NWU policy guidelines.
ENQUIRIES REGARDING JOB CONTENT MAY BE DIRECTED TO: Mr. Martin Venter, Tel: 018 299 4649
ENQUIRIES REGARDING RECRUITMENT PROCESS MAY BE DIRECTED TO: Mr. Rabs Diratsagae, Tel: 018 299 4951
CLOSING DATE: 27 September 2024
PLANNED COMMENCEMENT OF DUTIES: As soon as possible
Kindly take note: applications must be submitted online through the official NWU vacancy website.
Incomplete applications and those submitted through any other platform will not be considered.
The University subscribes to and applies the principles of Employment Equity (EE) Act and is committed to transformation. Preference will be given to candidates from the designated groups, in accordance with the principles of the EE Act and NWU Employment Equity Plan.
The University reserves the right not to make an appointment. Communication will be limited to shortlisted candidates only.
If you are not contacted within two months from the closing date of this advertisement, please accept that your application was unsuccessful.
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