Key Accountabilities & InterfacesIdentify potential or new solutions and assess them both for technical and business suitability.Participate in the design, configuration, testing and implementation of new systems and/or changes, including user training and support.Ensure compliance to change control processes for the implementation of new systems or changes.Ensure adherence to best practices for system security, scalability, supportability, maintenance and performance.Assess the impact and architectural soundness of implementing new systems or changes.Ensure that incidents, problems and service requests are resolved within the agreed service level timeframes.Participate in requirements gathering and process mapping workshops.Review business requirements documents and assist with the development of technical specifications.Assist with mapping and documenting interfaces between legacy and new systems.Monitor and provide regular reports on the performance of core business systems.Participate in the procurement of new systems and reviewing performance against the service level agreements.Key Measurements/KPIs% of changes or new systems implemented successfully.% systems related incidents resolved within agreed service level timeframes.Performance of core business systems.Qualifications & ExperienceBachelor's degree or equivalent in Information Technology or related field.2 – 5 Years' experience and knowledge of systems analysis, design, testing, support and maintenance.Experience in Microsoft Azure and 365 environments (Office 365, SharePoint, Exchange Online, OneDrive, Power Apps, Power BI).Experience in supporting ERP solutions (preferably Microsoft Dynamics).Experience in database management (preferably Microsoft SQL).Related certification (ITIL, COBIT, TOGAF) is preferred, but not essential.Strong technical background and knowledge desired.Skills & AbilitiesThe applicant should have demonstrated the following competencies:Knowledge of the software development lifecycle (SDLC).Understanding of incident management, configuration management and change management.Understanding of software architecture principles.Good oral and written communication skills.Good presentation skills.Initiative and ability to work independently and with teams.Analytical thinking and problem solving.
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