Switchboard Operator

A position for a Switchboard Operator has become available at Life Vincent Pallotti Hospital, reporting to the Reception Supervisor, Craig Armugam. The successful candidate will be working in a pressurised environment where communication skills and attention to detail will be highly advantageous.Critical OutputsThis is a shift work position which includes working weekends, night duty and public holidays when necessary.Responsible for accurately recording all admissions of patients to the hospital.Accountable for:Carrying out admission and receptionist duties for the hospital.Performing general administration duties involved in the admission of patients, including filing and assistance with billing of accounts.Admitting patients onto Impilo.Operating the Switchboard.Handling money and being accountable for collecting co-payments on admission.Cashing up and doing the daily banking.Liaising with the medical aids to obtain authorisation for admission.Answering the switchboard, transferring calls, taking messages if necessary.Any other duties or tasks that arise during the normal course of the day (flexibility as per operational needs).Ensure business processes are in line with patient services protocols and procedures.RequirementsMatric/Grade 12 is essentialComputer literacy (MS Office, Impilo, Imeds).Excellent communication skills.Experience in dealing with customers.Knowledge of hospital procedures and medical terminology – experience highly advantageous.Ability to work within a team as well as independently.Must be able to flex between day and night shift as well as between the various hospital admissions areas.CompetenciesProblem-solving, analysis and judgement.Resilience.Engaging diversity.Verbal & written communication and presentation.Influencing.Building relationships.Customer responsiveness.Organisational awareness.Drive & energy.Excellence orientation.Ethical behaviour.ContactAnna MokwenaEmail: ****** dateFriday, August 30, 2024.Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.Life Healthcare is an Equal Opportunity Employer.Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert should consider their application as unsuccessful.
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