At US Eye, we are more than a healthcare provider—we are a family dedicated to transforming lives through advanced vision care.
Our team of passionate professionals is committed to innovation, excellence, and compassion, ensuring our patients receive the best possible care.
We invite you to join us on this rewarding journey, where your expertise and dedication will not only make a difference in the lives of others but also advance your career in a supportive and dynamic environment.
Explore the exciting opportunities at US Eye and become a part of a team that's reshaping the future of eye care.Position: SWFL Eye - Patient Care RepresentativeLocation: Fort Myers (SW Florida Eye Care), FLJob Id: 2263# of Openings: 1PATIENT CARE REPRESENTATIVEAbout US EYE: US Eye is a physician-led, patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider expertise.
We are one of the nation's leading multi-specialty physician groups providing patients with care in ophthalmology, optometry, dermatology, and facial surgery.
With 50 clinics and 5 surgery centers, led by 95 providers and more than 1,000 team members system-wide, we deliver world-class care to patients throughout Florida, the Carolinas, and Virginia.About Southwest Florida Eye Care: Southwest Florida Eye Care is a tri-ophthalmic practice providing eye care through the expertise, experience, dedication, honesty, and caring of its ophthalmologists, optometrists, opticians, technicians, and other support personnel.
We are proud to have been serving the Southwest Florida area since 2003.Job Summary: Patient Care Representatives are responsible for maintaining a friendly, professional environment as our first, and last, point-of-contact for our patients.
It is important that Patient Care Representatives are polite, attentive, and organized to enhance the overall patient experience.Essential Job Functions:Greet and direct all patients, visitors, and staff upon entry of the practice.
Monitor the reception areas throughout the day and provide assistance as needed.Provide a pleasant and prompt check-in experience for all patients by verifying necessary information and assisting with any questions they may have around the patient questionnaires and forms.Print daily team/physician schedules as evidenced by the schedule of appointments for that day.Attend to walk-in patients, scheduling inquiries, and prescription/record pick-up as necessary.Disseminate pertinent information using telephone systems and/or computer software systems as appropriate.Cross-check and update next-day charts as evidenced by the appointment schedule.Maintain an orderly and pleasing workspace that ensures both integrity and safety for our patients and staff.Complete appointment confirmation calls based on the patient appointment schedule.Collect any necessary co-payments, non-covered service fees, and/or any existing account balances during the patient check-out period.Fill out essential reports and forms as requested.Additional administrative responsibilities as needed.Demonstrated knowledge of material, methods, instruments, and equipment.Demonstrated ability to read, write, and perform mathematical calculations.Ability to follow oral and written instructions.Demonstrated ability to multi-task, work in a fast-paced environment, and manage time appropriately in an effort to meet the deadlines and requirements of the organization.Education and Experience:High school diploma.Experience with Microsoft Office products.Prior experience in a customer service role.Must be able to work under pressure and respond to patient requests in a positive manner.Position Type and Expected Hours of Work:This is a full-time position located in Fort Myers, FL.Travel to other locations in Cape Coral and Naples, as needed.Benefits:401(K) Company MatchMedical and Dental InsuranceVision BenefitsFlexible Spending AccountsPet InsuranceDisability InsuranceLife InsuranceContinuing EducationPaid Time OffUS Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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