We have an exciting new job opportunity for a Swedish speaking Customer Executive to join a leading award-winning global eCommerce company and work remotely in South Africa. Their mission is to be Earth's most customer-centric company, and their award-winning Customer Service team plays a crucial role in achieving that mission. They will equip you with the skills to troubleshoot and find solutions, allowing your personality to shine in every customer interaction. Does this sound like the perfect challenge for you? Keep reading!
As the Swedish speaking Customer Service Executive in South Africa (Remote), your primary objective will be to prevent issues, resolve inquiries, and exceed customer expectations. You'll be the initial point of contact for their Swedish customers, assisting them through phone, chat, and email channels. This includes handling everything from order and product inquiries to payment concerns and website guidance. To excel in this job, you'll utilise various tools to research, navigate, and communicate solutions effectively.
Requirements for this Swedish speaking Customer Service Executive job in South Africa (Remote):
Minimum age: 18 years old
Legal right to work in South Africa
Proficient communication skills in Swedish and English (written and spoken)
Completion of an NQF Level 4 qualification, Grade 12 qualification, or higher
1+ years' experience in inbound Customer Service, preferably in a BPO or contact center handling phone calls
Competence in using computers
Availability for varying shifts within a 24-hour Monday to Sunday timeframe
Willingness to adapt to rotating shifts (including early, late, overnight, weekends, and overtime as needed)
Dedicated, quiet workspace with a desk and chair, free from distractions
Technical requirements: Minimum 10Mbps download and 20Mbps upload speed (ADSL/LTE/WIFI/AirFiber). Ensure your address matches your profile location.
If you meet the above requirements for this Swedish speaking Customer Service Executive job in South Africa (Remote), we would like to hear from you! Please send your CV through to ****** today! If you do not receive any feedback within 7 days of your application, please be advised that you were not successful in making the shortlist.
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