Swedish Speaking Call Centre Agent – Market Related Salary – Johannesburg, South Africa

A leading forward-thinking, fast-growing digital marketing company is currently looking to further expand their dynamic team with a Swedish Call Centre Agent, to join their offices in Johannesburg, South Africa.
As the Swedish Call Centre Agent in Johannesburg, South Africa, you will primarily be responsible for assisting all Swedish users/clients telephonically and providing support.
Job duties include:

Assists with overflow for English speaking customers (secondary language)
Responds to incoming customer queries via all contact mediums (call, live chat and email)
Ensures that all communication (in Swedish and English) with our users/clients is of the required/expected quality
Ensures that all communication and volume received is dealt with and responded to in the required timeframe and manner
Assists VIP Hosts (when necessary) with Swedish translations and/or correspondence
Enhances and improves customer experience and relationships

Job Requirements:

2 – 3 years customer care experience preferably from a high contact environment
Must be fluent in Swedish, both written and spoken, preferably as a first language
Above average English communication, both written and spoken
Must be able to communicate clearly and must have excellent telephonic and written communication ability
Intermediate computer literacy (specifically MS Office and internet applications)
Moderate typing skill/accuracy, in Primary Language (average 30 WPM with 90% accuracy)
Strong attention to detail and distinct ability to identify and solve problems

Don't miss out on this awesome Swedish Call Centre Agent job opportunity in Johannesburg, South Africa! Apply now by sending a detailed CV to ******. If you have not received any feedback within 7 days please consider your application unsuccessful.
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