Surveillance Room Operator - (National Command Centre)

Vacancy: Surveillance Controller - (National Command Centre) Location: Roodepoort MAIN PURPOSE OF JOB: The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring - to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.
QUALIFICATION & EXPERIENCE: MatricGrade C MinimumExcellent Communication skillsLiterate in English (Written & Verbal)Must have report writing skillsTelephone etiquetteComputer LiterateCall Centre / Control room background – environmentKey Performance Areas: Computer Literate (MS Office, Excel, PowerPoint)Listeners experience essentialAbility to work shiftsGood interpersonal skills to be able to deal with clients at all levelsGood communication skills (speak & write)Ability to handle pressureAble to work independentlyPrepared to work overtime as required
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