Support Technician: NelspruitJob Description We are looking for a Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention, and increases profitability. Adhere to specific Service Level Agreements. In short, managing all on-site installations, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.
Minimum Requirements: Applicants must have a valid driver's license and own reliable vehicle. Applicants must reside in Nelspruit as you will be travelling on a daily basis to various sites.
Key Responsibilities:Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.First-time-fix rate and recall rate under the stipulated requirements.Maintain customer relationships.Be proactive on the calls allocated.Ensure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM).Maintain and manage sufficient boot stock.Complete administration within time frames as per policies.Action and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to Complete.Technical support, maintenance, troubleshooting on desktop and POS equipment.QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Matric qualification.A+ N+ Qualification.Mechanical Skills.Electronic Skills.Soldering Skills.Faulting Find techniques.Years of Experience: 2 years of experience in maintaining equipment in an IT environment.1 year experience working on desktop equipment.Maintaining POS is advantageous.Other requirements: Good communication (verbal and written) skills and interaction skills.High level of attention to detail.Dedication to customers both internally and externally.Must be flexible to take on additional tasks.Problem analysis.Perseverance.Self-development.Education: National Certificate Level 4 (N4) / Grade 12 (Required)
Languages: English
About UsAltron combines technical expertise with in-depth customer understanding to provide highly differentiated technology solutions that assist our customers to digitally transform.
Founded in 1965, Altron has a direct presence in South Africa, the Middle East, and Australia. In addition, the group's strategic partnerships with leading international technology companies give it access to leading technology capabilities.
Most of the group's revenue and headcount is derived from the local market in South Africa, where Altron is headquartered. The group's primary focus is in providing innovative solutions, across a range of verticals, that have a meaningful impact on society by addressing challenges facing communities in South Africa and beyond.
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