Support Technician - Klerksdorp page is loadedSupport Technician - KlerksdorpApply locations ADB Klerksdorp time type Full time posted on Posted Yesterday time left to apply End Date: December 31, 2024 (27 days left to apply) job requisition id R-9486Title
Support Technician - KlerksdorpJob Description We are looking for Support Technician to maintain and repair desktop and Point of Sale equipment for various customers. To drive service success that improves customer satisfaction, maximises customer retention and increase profitability. Adhere to specific Service Level Agreement. In short, managing all on site installations, repair, maintenance and test tasks. Diagnosing errors or technical problems and determining proper solutions. Applicants must have a valid driver's license and own reliable vehicle. Applicants must reside in Klerksdorp as you will be travelling on a daily basis to various sites.
Key Responsibilities: Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.First-time-fix rate and recall rate under the stipulated requirementsMaintain customer relationshipBe pro-active on the calls allocatedEnsure compliance with Quality Management System (QMS) procedures provided by the Field Service Manager (FSM)Maintain and manage sufficient boot stockComplete administration within time frames as per policiesAction and close new calls within customer Service Level Agreement and Mean Time to Respond / Mean to CompleteTechnical support, maintenance, trouble shooting on desktop and POS equipment QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Matric qualificationA+ N+ QualificationMechanical SkillsElectronic SkillsSoldering SkillsFaulting Find techniques Years of Experience: 2 years of experience in maintaining equipment in an IT environment1 Years experience working on desktop equipmentMaintaining POS is advantageous Other requirements: Good communication (verbal and written) skills and interaction skillsHigh level of attention to detailDedication to Customers both internally and externallyMust be flexible to take on additional tasksProblem analysisPerseveranceSelf-DevelopmentEducation
National Certificate Level 4 (N4) / Grade 12 (Required)Languages
English
About UsAltron combines technical expertise with in-depth customer understanding to provide highly differentiated technology solutions that assist our customers to digitally transform.
Founded in 1965, Altron has a direct presence in South Africa, the Middle East and Australia. In addition, the group's strategic partnerships with leading international technology companies gives it access to leading technology capabilities.
Most of the group's revenue and headcount is derived from the local market in South Africa, where Altron is headquartered. The group's primary focus is in providing innovative solutions, across a range of verticals, that have a meaningful impact on society by addressing challenges facing communities in South Africa and beyond.
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