Job title : Support Technician
Job Location : Western Cape, Cape Town
Deadline : December 14, 2024
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MAIN RESPONSIBILITIES TECHNICAL SUPPORT Training customers on fabrication, assembly and installation of systems and operation of punch tools. Printing and binding of training materials, ensuring the customers have the correct manuals and literature required when manufacturing our systems. Traveling to all branches, as per requirements to offer training to clients in remote areas. Offering training of installation and not only manufacturing of systems, visiting sites to ensure the installation of systems had been done correctly, upon request only. Control all punch tools in the business. Check the working functions of punch tools returned to ensure no damages occurred whilst on customer sites. Ensure the punch tools go for maintenance, should maintenance be required. Liaising with service supplier and making arrangements for collection and delivery, also testing that the maintenance had been performed and the tool operates adequately. Ensure quality checks and punch tool package completeness before sending out to customers. Ensure punch tool agreement form is completed and keep records of all data. Management of punch tool contracts and tracking of allocations. Provide technical product advice to customers relating to quotation request. Provide accurate technical support to internal- and external stakeholders, including troubleshooting, analysis etc. Visiting site to problem solve issues, leaks, or malfunctions of systems Operating a company vehicle to deliver or collect punch tools or hardware items to clients or when enroute to customer training sessions. Ensure the Training Centre maintains a clean, tidy, and sanitary appearance always. Manufacturing new R&D developments and ensuring the functionality of new developments.
SYSTEM ADMINISTRATION & SUPPORT Compile cutting list on Fenestration Design Software System. Compile material lists on Fenestration Design Software System. Updating of machinery maintenance checklists and records. Report manufacturing issues, cutting list problems or software/manual related mistakes back to the technical department for rectification with software suppliers or the relevant internal department. Offer first line Fenestration Design Software System support to customers. Assist with Fenestration Design Software System software support to customers. Conduct software specific training (Bizman & Logikal) with internal and external stakeholders as required.
Requirements KEY JOB REQUIREMENTS QUALIFICATIONS Grade 12 with at least 1 or 2 additional short course certifications. Valid Motor Vehicle Driver's License.
EXPERIENCE 3 years' experience in a similar position.
KNOWLEDGE REQUIREMENTS Computer literacy with Proficiency in MS Office at an intermediate level. Knowledge of AAAMSA and SAGGA regulations. Proficient in Fenestration Design Software and Estimating Systems. In-depth product knowledge, including their features, functionalities, and potential troubleshooting points.
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