Support Technician

We are looking to hire an Onsite Support Technician who will play a crucial role in ensuring the smooth operation of IT systems and providing timely support to end users, contributing to the overall efficiency and productivity of the organization.
This role involves troubleshooting hardware and software issues, maintaining and repairing IT equipment, and ensuring optimal performance of IT systems within an organization. 
What you'll do: Resolve Incidents using task completion and resolution within defined SLAFulfilment Service Requests using task completion within SLAIdentifying recurring issues and feed into Problem ManagementEnd to End communication with business users on any outstanding issuesComplete daily, weekly and monthly task list and email to Service Delivery Manager on time.Document troubleshooting on incidents before escalating.Ensure that email and communications policies are adhered to.Assist with ICT system software and hardware installations and upgrades.Assist with ICT-related projects and project coordinationProactively monitor Hardware and respond to related alerts.Proactively monitor Infrastructure and respond to related alerts.Your expertise: Desktop Support (Minimum 1 year+ experience)Working within a Domain supporting Windows-based thin and fat clients.Qualifications required: Matric Maths / a Full N3 Qualification including MathsCertification or Microsoft Certified Professional CertificationAdvantageous  ITIL Foundation, Cisco CCNA  Other information applicable to the opportunity: Contract PositionLocation: Cape TownWork Environment: OnsiteTravel: Own vehicle is essential