Support Technician -Cape Town (Own Reliable Vehicle Essential)

Support Technician -Cape Town (Own reliable vehicle essential) page is loaded Support Technician -Cape Town (Own reliable vehicle essential) Apply locations Altron Managed Solutions Cape Town Rainbow Park time type Full time posted on Posted 2 Days Ago job requisition id R-8076 Title
Support Technician -Cape Town (Own reliable vehicle essential) Job Description MAIN JOB PURPOSE
Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
 
Key Responsibilities; Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.First time fix rate and recall rate under the stipulated requirements. • Maintain customer relationship.Be productive based on the calls allocated to them.Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).Maintain and manage sufficient boot stock.Complete administration within time frames as per policies.Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to CompleteTechnical support, maintenance, trouble shooting on retail machines.Complete own training and development objectives as per agreed timelines in the personal development plan.Ensure that all policies and procedures are followed according to the company requirement.
Qualifications, Experience and Skills
Matric qualificationA+ N+ QualificationMechanical SkillsElectronic SkillsSoldering SkillsFaulting Find techniquesITIL is advantageousEducation
National Certificate Level 4 (N4) / Grade 12 (Required)Languages
English Similar Jobs (1) Support Technician- Cape Town ( Expression of Interest) locations Altron Managed Solutions Cape Town Rainbow Park time type Full time posted on Posted 30+ Days Ago
About UsAltron combines technical expertise with in-depth customer understanding to provide highly differentiated technology solutions that assist our customers to digitally transform. 

Founded in 1965, Altron has a direct presence in South Africa, the Middle East and Australia. In addition, the group's strategic partnerships with leading international technology companies gives it access to leading technology capabilities. 
Most of the group's revenue and headcount is derived from the local market in South Africa, where Altron is headquartered. The group's primary focus is in providing innovative solutions, across a range of verticals, that have a meaningful impact on society by addressing challenges facing communities in South Africa and beyond.
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