Support Specialist: Dsd

Apply ByWe're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply below.Purpose StatementCo-ordinate, investigate and provide timely feedback on incoming E-Channels related queries received from the Business Support Centre (BSC) and Complaint Management to the requesting party with the guidance of the E-Channels Specialist.Log and track E-Channels incidents on Jira.Oversee small system and/or operational improvements resulting from user and client queries.ExperienceMin:2 - 3 Years proven experience in providing technical support to departments dealing with client queries.Ideally have understanding and working experience of SQL to look up and correlate databases.Escalation processing, Isolation and Problem solving.Report writing.Provides feedback daily to junior and senior management levels.Qualifications (Minimum)Grade 12 National Certificate / Vocational.Qualifications (Ideal Or Preferred)Certification in SQL Programming.A relevant tertiary qualification in Information Technology.KnowledgeMin: Must have working knowledge of:IT systems development processes.Formal report writing.Trend Analysis.S-track.Ideal Working Knowledge OfMobile Banking App support (USSD, Internet Banking, Banking App on mobile Devices).Previous experience working with ELK stack and Kibana, Jira.SQL, proven experience (basic).SkillsCommunications Skills.Interpersonal & Relationship management Skills.Analytical Skills.Problem solving skills.Attention to Detail.SQL Skills.Conditions of EmploymentClear criminal and credit record.Contactable via own mobile phone.Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.
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