Support Service Manager / Assistant BOH Manager - 5* Luxury Eco Lodge - LimpopoSupport Service Manager / Assistant BOH Manager - 5* Luxury Eco Lodge - LimpopoSupport Service Manager / Assistant BOH Manager - 5* Luxury Eco Lodge - Limpopo
Join our client's team and play a crucial role in ensuring the seamless operation of a unique and environmentally sustainable lodge in the Soutpansberg, Limpopo, South Africa. They are seeking a highly organised and detail-oriented Back-of-House Operations Manager to oversee day-to-day operations and support various departments.
DescriptionAre you someone who thrives in a fast-paced, multifaceted environment and enjoys ensuring smooth operations behind the scenes? Our client is looking for a dedicated Back-of-House Operations Manager to join their team. In this role, you will be the go-to person for coordinating essential back-of-house functions, directly contributing to their mission of creating magical experiences and preserving wild spaces.
Key Responsibilities:
Coordination: Lead the coordination of operations, ensuring all departments function cohesively.Team Management: Oversee daily activities, providing leadership and direction to a small team responsible for various back-of-house tasks.Cleanliness & Laundry: Manage the cleaning team rota and ensure efficient operation of laundry and linen services.Sustainability: Implement and maintain sustainable waste and recycling management practices.Canteen Management: Coordinate the canteen system and collaborate with the Head Chef on weekly food shopping needs.HR Support: Assist department heads with HR matters, including contract administration, employee onboarding and offboarding, and disciplinary processes.Visitor Management: Manage and coordinate incoming visitors such as external consultants and contractors.Accommodation Oversight: Oversee worker accommodation usage.Maintenance Liaison: Liaise with local service providers to address maintenance issues efficiently.Delivery Management: Oversee deliveries across all business areas, ensuring proper recording and communication with department heads.Matric with Maths Literacy.A relevant diploma or degree in Hospitality Management, Business Administration, or a related field is advantageous but not mandatory.Proficiency in English; Afrikaans and an African language are beneficial.Strong collaboration and teamwork skills.Excellent written and verbal communication skills.Strong administrative skills with basic computer proficiency, particularly in Google Documents and Excel.Ability to multitask and prioritize effectively.Diplomatic and professional approach to problem-solving and conflict resolution.Who You Are: Signs You'd Be a Good Fit:
You enjoy a challenge and take pride in finding solutions to keep things running smoothly.You have a keen eye for detail and a commitment to high standards across all areas.You thrive in a collaborative environment and are a natural team player.You possess excellent communication skills and can interact effectively with staff and external contacts.You are resourceful, able to manage multiple tasks simultaneously, and prioritize effectively.You are passionate about sustainability and implementing environmentally friendly practices.Signs You Will Not Be a Good Fit:
You prefer a predictable and routine work environment.You struggle to manage stress or prioritize effectively under pressure.You have difficulty delegating tasks and prefer to handle everything yourself.You dislike working collaboratively and prefer to operate independently.You lack strong communication skills or struggle to resolve conflict diplomatically.You are not detail-oriented and find it challenging to maintain consistently high standards.Accommodation on site, 2x meals per day + Bonus Structure
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