Support Engineer Cpt

Qualifications and Skills Required:Matric required CompTIA: A+ and N+ (Highly desired) ITIL Fundamentals (nice to have) At least 2 years of experience in commercial Information TechnologyExperience in PC Hardware configurationExperience in supporting LANs WANs, PC operating systems and desktop softwareExperience in a managed services environment Experience in supporting mobile devices (iOS, Android) Responsibilities:Resolving technical faults that are both hardware and software related or providing correct diagnosisResponding to critical and major incidents as escalated.Providing temporary fixes and workarounds to unresolved Service Desk issuesRemote to systems providing support services, according to procedures.Responding to requests for assistance by providing information to enable users to resolve their problems.Providing an effective interface between users and service providers supplying all necessary diagnostic information.Providing remote and onsite technical support to users.Answering technical queries and providing advice and education to users.Carries out agreed operational procedures, including network configuration, installation, and maintenance.Identifies operational problems and contributes to their resolution.Investigates and report problems in systems, processes, and services.Assists with the implementation of agreed preventative measures.Acts as the routine contact point, receiving and handling requests for support.Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.Contributes to creation of support documentationInstalls or removes hardware and/or software, and associated connections, using supplied installation instructions and tools.Conducts tests and corrects malfunctions.Apply change control procedures