Support Desk Manager

KEY REQUIREMENTS TO MEET FOR CONSIDERATION
You must be able to work independently and accurately keep records and be proactive in your approach to ensuring the profitability of the company.
 

You will have completed a qualification in Software Engineering or related coupled with 3-5 years experience in Support Desk Management or Software Consultant, and who has experience in leading a small team.You will have experience in managing, guiding and developing a department to provide the best possible service, as well as ensuring SLA deliverables are met and exceeded for customers.You will have prior expertise in reporting in ticketing statuses and providing effective and efficient problem solving to exceed customer satisfaction.You will be a natural collaborator, a team player and be proactive in terms of providing professional support to both the team and customers.Proficiency in ZOHO CRM and Microsoft packages are essentialYou must have a valid driver's licence, own car and a clear criminal and credit record 
  
Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted.  Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.#J-18808-Ljbffr