Support Desk Coordinator

About the role: They aim for 100% no tickets breached, and the Support Desk Coordinator is responsible for coordinating and prioritising service tickets and manage them through to completion of the ticket.
Package: R15,000 to R18,000 depending on experience.
Responsibilities: Coordinating and prioritising service tickets and manage them through to completion of the ticket.Provide continuous status information to ensure customer satisfaction.Initiate customer contact escalates to appropriate parties and resolve incidents.Answer, evaluate, and prioritise incoming telephone, voicemail, e-mail, and in person requests for assistance from users experiencing technical problems.Follow up with technical staff and maintain a good working relationship with themMake sure tickets are closed within SLAMaintain Maintenance schedules for CustomersKeeping customers up to date on call statusCustomer service: Maintain a good relationship with clientsAssist with all customer queriesFollow up and review completed tickets.Skills and Qualifications Min 6 years' experience in IT industry as well as experience on the Support Desk.Computer SkillsGood communication SkillsTicketing system knowledgeCustomer Service trainingGood reporting skillsGood organising skills with the ability to manage the tech team's diaries based on the tickets.

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