Support Customer Care Consultant

About the job Support Customer Care ConsultantJob purpose:The Support Customer Care Consultant / Help Desk (ITIL) will provide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectives.Criteria:Completed Degree or Diploma with Accounting will be an advantageI.T knowledge and experience will be an advantageAdvanced MS Excel working knowledge and experienceMust have Dealer Management Solution (DMS) Software experienceExperience in working in the Automotive IndustrySoftware implementation experienceCustomer Care Requirements:The Customer Service and Support function are responsible for activities related to assisting, supporting, and resolving customers' questions specific to products and servicesThe Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issuesThis job family is in the support level category and the focus is on completing tasks or activities supporting the implementation of proceduresIT Helpdesk Requirements:Ensure that system requirements and performance issues are accurately documented and tracked by creating service desk ticket(s) as a first point of contactProvide first level support through taking calls and handling the resulting incidents or Service Requests, using the incident management and request fulfilment processes, in line with Service Desk objectivesAccurately log all tickets using the defined tracking softwareTroubleshooting and problem solving of customer issues (local and remote)Hardware and Software: setup, repair, configure and troubleshoot
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