Key Responsibilities:
Supporting and resolving internal User & Supplier queries related to procurement activities
Supporting and administering the onboarding of new suppliers into the Coupa system
Requesting & maintaining Supplier & Catalogue information, ensuring it meets the required compliance standards
Ensuring effective service delivery within agreed service level requirements
Contributing to the continuous improvement processes of the area
Monitor, validate, update and maintain supplier information with the integrity of the master data sheet.
Ensure supplier submissions are processed timeously and according to the applicable approval processes and be responsible for the accuracy of supplier information captured and maintained on the system.
Obtain and update BBBEE Certificates for all suppliers (as required) and facilitate the required information for audit process.
Engage with internal & external stakeholders to understand their requirements, and ensure queries are resolved through the appropriate process, using the relevant tools, and as per the agreed SLAs
Qualifications and Experience:
Matric
3 years' Admin experience in a customer facing environment
Skills:
Customer Centric with high delivery approach
Excellent interpersonal skills, confident dealing with Suppliers & Internal stakeholders
Enjoys working on systems and coaching users virtually on systems use
Good communication skills (written and verbal)
Organised, thorough, systematic and detail-orientated
Computer literacy (Proficiency in excel essential, MS word advantageous)
Numerical Skills
Behaviours:
Effectively works with others to achieve shared goals
Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others
Effectively adjusts their behaviour, approach, and decision-making based on the situation
Develops plans and prioritises initiatives that align to the organisational goals and objectives
Assesses and improves the efficiency, effectiveness, and quality of various work processes
Interprets and simplifies complex and contradictory information when resolving organisational problems
Takes accountability and ensures others are held to account on agreed upon performance targets
Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results
Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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