Key Responsibilities: Supporting and resolving internal User & Supplier queries related to procurement activities Supporting and administering the onboarding of new suppliers into the Coupa system Requesting & maintaining Supplier & Catalogue information, ensuring it meets the required compliance standards Ensuring effective service delivery within agreed service level requirements Contributing to the continuous improvement processes of the area Monitor, validate, update and maintain supplier information with the integrity of the master data sheet. Ensure supplier submissions are processed timeously and according to the applicable approval processes and be responsible for the accuracy of supplier information captured and maintained on the system. Obtain and update BBBEE Certificates for all suppliers (as required) and facilitate the required information for audit process. Engage with internal & external stakeholders to understand their requirements, and ensure queries are resolved through the appropriate process, using the relevant tools, and as per the agreed SLAs Qualifications and Experience: Matric 3 years' Admin experience in a customer facing environment Skills: Customer Centric with high delivery approach Excellent interpersonal skills, confident dealing with Suppliers & Internal stakeholders Enjoys working on systems and coaching users virtually on systems use Good communication skills (written and verbal) Organised, thorough, systematic and detail-orientated Computer literacy (Proficiency in excel essential, MS word advantageous) Numerical Skills Behaviours: Effectively works with others to achieve shared goals Recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others Effectively adjusts their behaviour, approach, and decision-making based on the situation Develops plans and prioritises initiatives that align to the organisational goals and objectives Assesses and improves the efficiency, effectiveness, and quality of various work processes Interprets and simplifies complex and contradictory information when resolving organisational problems Takes accountability and ensures others are held to account on agreed upon performance targets Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
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