Support Consultant

Description
The Support Consultant is responsible for assisting and supporting the partner engaging with the customer and supporting the end-user.
Key Responsibilities
The incumbent will be responsible to support resellers and end-users with regards to product-related queries and to provide a reporting channel for programme errors.
Skills, Knowledge and Expertise
Qualifications and Experience:

Senior Certificate or NQF4 equivalent.
A tertiary qualification and/or Industry Certification with an IT technical base will be advantageous.

Knowledge:

At least 2-3 years SYSPRO product experience.
Very good Microsoft SQL skills.
Very good IT Technical with SYSPRO infrastructure experience. Relevant experience in a call desk environment.

Skills Required:

Strong Administration Skills.
Strong Business Acumen.
Good understanding of legislative requirements.
Problem solving ability.
Strong reporting ability.
Competency.
Excellent communication skills.
Excellent Writing Skills.
Good Presentation Skills.
Excellent Time Management.

About SYSPRO
SYSPRO is a leading, global Enterprise Resource Planning software provider. SYSPRO specializes in key manufacturing and distribution industries. Established in 1978 by CEO Phil Duff, SYSPRO remains one of the longest standing privately owned vendors of ERP software in the world. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia and Australasia, SYSPRO customers are backed by a team of global experts that drive maximum value out of IT systems and business solutions.

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