Support Consultant

Property24 has a vacancy open for a Support Consultant role in its Newlands, Cape Town office. If you are self-managed, detail-oriented, and customer-focused, this is the role for you! In return for your first-class service to customers, you will receive all needed training and development, a challenging career in Customer Service, and work with an established team of like-minded individuals within an industry leader.Our employment equity goals will be taken into account in our selection process.If you have:Grade 12Customer support experienceA+ Certificate advantageousExcellent communication skills in English – basic Afrikaans advantageousGood working knowledge of Windows and Microsoft OfficeThe ability to grasp and understand IT and technical conceptsOn a day-to-day basis you will:Provide friendly and efficient support to customers via telephone/emailAccurately record and document activity through the ticket systemEnsure effective communication with customers, colleagues, and managementPerform ad hoc functions, projects, and trainingDoes this sound like you?Resourceful with a strong sense of urgencyFriendly and helpfulExcellent telephone mannerAbility to take initiative and solve problemsGood time management skillsAbility to work under pressureYou like to share knowledgeQuick learner and comfortable in a dynamic IT environmentWhy wait? Drop us your CV!
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