Support Clerk

DutiesResolving and responding to customers' complaints in a professional manner on various social platforms (via phone, e-mail, and social media) within the required time limits - follow up to ensure resolution.Resolve service problems by assessing and identifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.Build sustainable relationships of trust through open and interactive communication.Expediting correction or adjustment and following up to ensure resolution.Activating customer accounts.Assisting branch managers and customers telephonically with queries/complaints.Maintain customer adjustments for deposits and withdrawals.Compiling basic admin reports by collecting and analyzing customer information.Recommend potential products or services to management based on the above reports.Contribute to the team effort by accomplishing related tasks as needed.Follow communication procedures, guidelines, and policies.Go the extra mile to engage customers.Inform customers of deals and promotions.Work with the customer service manager to ensure proper customer service is being delivered.RequiredSocial media experience.Knowledge of Playa's policies and procedures.PC experience (Outlook and Excel).Able to remain calm in busy and occasionally difficult situations.Able to multi-task to ensure all duties are completed by shift end.Clear and concise communication skills.Able to give world-class customer care service to all clients.Manage large amounts of incoming calls.
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