The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role.
The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members.Responsibilities:Support and maintain applications within the scope of the positionComply with standard processes and procedures documentationDiagnose and analyse problems in a timely and professional mannerMonitor all production application components to ensure high availability and meet or exceed client expectationContact development teams to assist in incident resolution in relation to system alertsMaintaining relationships with key strategic partners and customersIdentify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processesGeneral knowledge of software development lifecycleHigh degree of initiative, mature judgment, and discretionGood communication and organizational skillsAbility to conduct and direct research into IT issues and products as requiredAbility to present ideas in business-friendly and user-friendly languageProvide accurate monthly reports in a timely manner to ManagementBecome efficient in the use, workflow and capabilities of the system used for supportQualification:Relevant qualification or related experienceAn understanding of/the ability to read and debug code advantageousAn understanding of different message formats advantageousCustomer support experienceExcellent written and communication skillsExcellent interpersonal skillsAbility to perform general mathematical calculations for the purpose of creating business cases, budgets, and so onHighly self-motivated and directedDetail orientedFocus on solution, proven analytical, evaluative, and problem-solving abilitiesAble to work under pressure, showing ability to effectively prioritize and execute tasks in a highpressure environmentExceptional customer service focusTeam playerExtensive experience working in a team-oriented, collaborative environmentC#, .NET, MS SQL advantageous Please consider your application unsuccessful if you have not received a response within two weeks of applying.