The main purpose of the Support Analyst Team Lead is to support and monitor the day-to-day performance of applications in the Operations Applications suite, as well manage and complement the existing support team who are responsible for the day-to-day tasks associated it with the role. The Team Lead will assess the performance of the team, resolving complex issues, identify customer needs and training new team members. Responsibilities: Support and maintain applications within the scope of the position Comply with standard processes and procedures documentation Diagnose and analyse problems in a timely and professional manner Monitor all production application components to ensure high availability and meet or exceed client expectation Contact development teams to assist in incident resolution in relation to system alerts Maintaining relationships with key strategic partners and customers Identify opportunities for process, systems and application improvements in a dynamic environment architected to solve problems and improve processes General knowledge of software development lifecycle High degree of initiative, mature judgment, and discretion Good communication and organizational skills Ability to conduct and direct research into IT issues and products as required Ability to present ideas in business-friendly and user-friendly language Provide accurate monthly reports in a timely manner to Management Become efficient in the use, workflow and capabilities of the system used for support Qualification: Relevant qualification or related experience An understanding of/the ability to read and debug code advantageous An understanding of different message formats advantageous Customer support experience Excellent written and communication skills Excellent interpersonal skills Ability to perform general mathematical calculations for the purpose of creating business cases, budgets, and so on Highly self-motivated and directed Detail oriented Focus on solution, proven analytical, evaluative, and problem-solving abilities Able to work under pressure, showing ability to effectively prioritize and execute tasks in a high pressure environment Exceptional customer service focus Team player Extensive experience working in a team-oriented, collaborative environment C#, .NET, MS SQL advantageous Please consider your application unsuccessful if you have not received a response within two weeks of applying.
