Unifi is a fast-growing finance and technology company operating in Zambia, South Africa, Uganda and Kenya. Unifi delivers personal lending products through online, mobile phone and branch channels. The company is well supported by strong shareholders and a board of directors with vast experience in entrepreneurship and lending.
Unifi is recruiting a new detail-oriented and experienced Support Analyst to join the software development team to help build out our world class software platform. The ideal candidate will play a key role in ensuring the quality and functionality of our products through systematic testing and validation processes.
Responsibilities
Conduct second-line support activities and engage in root cause analysis to address and resolve reported issues.
Provide weekend standby support when required.
Collaborate with cross-functional teams, including developers and product owners, to communicate and resolve quality issues.
Conduct thorough testing of software applications to identify bugs, defects, and other issues.
Create and execute test plans, test cases, and test scripts to validate product functionality.
Document and report defects, ensuring accurate and detailed information is provided for efficient issue resolution.
Perform regression testing to ensure that previously identified and resolved defects do not reoccur.
Participate in the design and improvement of testing processes and methodologies.
Stay informed about industry best practices and new testing tools to continuously enhance the quality assurance process.
Requirements
Previous experience in a support or quality assurance role.
Basic SQL experience.
Excellent problem-solving skills and attention to detail.
Ability to work independently and as part of a team.
A strong interest in continuous development and upskilling in testing tools and technologies.
Understanding of software development life cycle (SDLC) and testing methodologies is advantageous.
Strong analytical skill and logical thinking.
Good communication skills & strong attention to detail.
Accurate and high quality result oriented work approach.
Genuine passion for Africa and a willingness to contribute to projects in a developing world context.
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