Support Admin Consultant

Minimum requirements :Matric or NQF equivalent qualification is essentialMUST be able to speak AFRIKAANS AND ENGLISHCustomer support and call Centre training will be an advantageFinancial qualifications / certificate preferred.Superior Excel experience (Statements, VLOOKUP's, Pivot tables etc)PASA certification or payment training will be an advantageTo provide operational support in customer administration; extract of management information and compiling of reports and customer supportAssisting clients with queries and supportAssisting internal staff with queries and supportGeneral administrative supportOnboarding merchants onto the necessary platformsCreate, update and maintain support processesCompiling of management reportsAdministrative support for applications and cancellationsData capture and disseminationCompletion of relevant process checklists (daily, weekly, monthly)External and internal trainingUpdating statistics and reportsTo update the CRM system after every customer engagement
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