Supply Chain Software Implementation Consultant (remote, in South Africa only)Job Title: Supply Chain Software Implementation Consultant
Reporting to: VP, Customer Success EMEA
Location: Remote position in South Africa only Mandatory Qualifications & Experience Multiple years of software implementation experience in preferably inventory optimization software or similar planning solutions.3+ years of demand and supply planning experience demonstrating a sound understanding of demand and supply planning processes and systems.Understanding of inventory optimization with prior knowledge thereof and ability to effectively learn and use highly specialized supply chain systems.**Please do not apply if you do not have at least 2 of the 3 of the above. Beneficial Experience and Skills Understanding of complex business sectors with exposure to FMCG, Retail, Mining, Spare Parts, etc.Strong written and verbal communication skills, with the ability to present to a range of audiences at appropriate levels with confidence.Influencing/coaching abilities to train others, supervise, mentor, and coach internal and external team members.Strong project management skills to juggle competing priorities and self-manage workload.Adept problem-solving skills as a clear and logical thinker, able to cut through complex problems and provide solutions.Self-motivated and able to work autonomously and in a team-based environment; capable of driving customer outcomes on the desired timeline.Role Responsibilities Project manage multiple simultaneous implementations of Netstock App, effectively guiding customers through the implementation.Identify customer requirements, develop solutions using Netstock features, and configure Netstock's App appropriately.Collaborate with technical resources to implement customer requirements and manage tasks for each project through the company project management application.Deliver training to customers.Continually improve implementations/onboarding to enhance efficiency and success.Participate in identifying customers at risk of leaving to improve engagement and use of the App.Contribute to the development of training material and systems.Identify and provide input on software enhancements to improve implementation efficiency and product features.Assist with online chat support and support tickets where appropriate.Career Path Opportunities Within the Company: Customer SupportProviding professional services consulting adviceAs the company continually evolves in how best to onboard customers and automate processes, the opportunity to help refine our systems and materials is encouraged, and we welcome innovative suggestions from our employees.
Is This the Role for You?If you are interested in pursuing this exciting and challenging opportunity, you are invited to apply via our Careers Page to ensure your application is directly accessible to the Hiring Manager. We are proud to be an Equal Opportunity Employer.
The application form will include these questions:
Are you legally allowed to work in South Africa?How many years' experience do you have in a customer-facing role?How would you describe your exposure to ERP data?What's your expected annual base salary?About Us Netstock is a leading developer of software to support supply chain planning. Our clients span across the globe from large retailers to manufacturers and family-owned wholesalers. Netstock was founded by a team with several decades of experience in supply chain planning and optimization. Netstock continues to grow and now has over 2000 customers globally with operations in the US, UK, Germany, South Africa, and Australia. As a pure cloud SaaS-based business, one of the perks is that all of our staff work from home. Learn more about Netstock at: https://www.netstock.co
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