Supply Chain Coordinator

REQUIREMENTS

Diploma in Logistics, Operations, Supply Chain, Business, or a similar field (NQF 7)
3-5 years experience in a warehouse or supply chain environment of which 3 years should be at the senior management level
Proficiency in data analysis tools (e.g. MS Excel, SQL, Power BI, SAP), transportation management systems (TMS)
A clear understanding of warehouse management system (WMS)
Knowledge of warehousing and distribution processes and procedures
Solid understanding of transport operations, logistics processes, and supply chain management
Financial acumen
Computer Literacy (MS Office Suite; SAP, ERP Systems, and job-specific software systems)
Knowledge of relevant business processes
Knowledgeable in material resource planning (MRP)
Project management
Vendor management
Demonstrated use of performance metrics to measure the effectiveness of the supply chain
Strong teamwork and collaboration skills, with the ability to work effectively across departments
Ability to direct and lead a team of people
Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines
Excellent written and verbal communication skills, with the ability to present complex data in a clear and concise manner
Ability to identify problems quickly and develop innovative solutions
Strong analytical and problem-solving abilities, with a keen eye for detail
Ability to deal with uncertainty
Strong, proven leadership and management skills
A keen eye for detail and a results-driven approach
Strategic and long-term thinker
Goal-orientated approach
Innovative and creative

RESPONSIBILITIES

Analysing, controlling and optimizing transportation, processes, and related systems that support the overall efficient movement of goods, including supporting procurement on inbound transportation, planning of CDC Yard schedule and the overall outbound of all finished goods
Transport analysis and control

Contribute to creating and recommending strategic & operational plans and reviews to achieve transportation objectives and budget
Plan, coordinate and monitor the offloading and loading of all vehicles
Ensure efficient and effective planning of the yard schedule
Ensure the relevance and accuracy of all documentation relating to goods dispatched
Continuously liaise with transport partners in terms of daily planning and deliveries
Collect, analyse, and interpret data related to transport operations, including route efficiency, fuel consumption, delivery times, and costs
Develop and maintain transportation metrics and KPIs to track performance
Evaluate the performance of transport vendors and carriers, ensuring they meet service level agreements (SLAs) and cost targets
Host monthly reviews to ensure service level agreements (SLAs) are being maintained
Assist in negotiating contracts with carriers and suppliers based on performance data
Manage all claims and incidents according to policy


System and process optimization

Analyse current transportation processes and recommend improvements to increase efficiency and reduce costs
Work closely with the warehouse and sales teams to implement process changes
Conduct cost-benefit analyses on transport initiatives and projects
Monitor transportation expenses and identify opportunities for cost savings
Analyse routing data to identify the most efficient routes and delivery schedules
Raise and support all transport non-compliance requests (NCRs) to completion


Customer service

Maintain effective working relationships with customers (both internal and external) towards rendering the highest quality of services
Resolve all customer complaints promptly and provide feedback
Represent the company in meetings with relevant stakeholders
Collaborate with customer service teams to analyse and improve delivery performance and customer satisfaction
Address and resolve transport-related customer issues based on data insights
Visit customers to understand and support their loading and offloading constraints


Compliance

Ensuring transport complies with all relevant laws and regulations, including OSHA standards
Developing and enforcing safety protocols to prevent workplace accidents and injuries
Implementing emergency procedures and ensuring staff are trained to handle emergencies
Develops and maintains a quality assurance and improvement program covering all policy and risk activity aspects
Identifies and monitors departmental risks and develops and maintains a risk register
Ensures that all action plans are in place to address internal and external audit findings and monitor progress against these plans
Ensures compliance with relevant legislation and policy frameworks within functional areas to prevent fruitless, wasteful and irregular expenditure
Act as the custodian of the company values and organisational culture within the function
Ensure all current labour-related legislation is adhered to and communicated to the whole transport team
Contribute to the development and review of relevant company compliance and governance policies
Ensure Transportation processes meet legal requirements and compliance standards
Ensure the integrity of all internal and external transportation reporting
Lead the compliance of the operations with relevant related government laws and regulations through detailed reports
Assess the division to determine compliance risk
Regularly audit company procedures, practices, and documents within the area of responsibility to identify possible weaknesses or risks
Create and manage effective action plans in response to internal audit and compliance findings and/or violations
Ensure that all employees within the transport team are educated on the latest regulations and processes that apply to them
Resolve employee concerns about legal compliance or seek assistance and expert advice from within the organisation as well as externally
Maintain quality (ISO Standards) and Environment Health and Safety Standards
Observe and ensure all staff comply with the provisions of all labour legislation
Ensure adherence to the Group Code of Ethics, Values as well as Unwritten Ground Rules (UGRs)
Identify and monitor risks within own department and area of responsibility as well as company-wide supply chain risks


Reporting

Together with finance, ensure that the correct billing processes are implemented (invoicing and payment)
Identifying areas to reduce costs without sacrificing efficiency or safety
Managing investments in warehouse equipment and technology
Contribute to the budget preparation process
Ensures the effective, efficient, economical and transparent use of financial and other resources
Monitors expenditure against budget and ensures spending occurs within budgetary limits
Waste prevented and expenditure minimized
Promote and communicate the effective, efficient, economical, and transparent use of financial and other resources
Approve purchases in line with company authorization levels and ensure compliance with all purchasing standards
Find cost-effective solutions for transport processes or optimise customer service
Availability of documentation and records.
Prepare detailed reports and presentations on transport performance, identifying trends, issues, and areas for improvement
Provide regular updates and reports to management on transport operations
Report on cost per unit as a basis to budget and escalate any deviations
Daily report: summarize daily transportation activities, including routes completed, delivery times, and any issues encountered
Record any delays, accidents, or incidents that occurred during transit
Monitor and report on deviations of all vehicles and shipments
Track key performance indicators (KPIs) such as on-time delivery rate, fuel consumption, vehicle utilization, and driver performance
Provide insights on transportation costs, efficiency, and areas needing improvement
Vehicle maintenance and inspection reports: liaise with procurement and document the condition of vehicles and ensure regular maintenance and inspections are conducted
Report any breakdowns, repairs needed, or parts replaced to ensure vehicle safety and compliance
Compliance and Safety reports: ensure that all transportation activities comply with relevant regulations, such as Health and Safety, environmental standards, and legal requirements
Report on driver hours, adherence to safety protocols, and any violations
Incident and accident reports: compile detailed reports on any accidents or incidents involving vehicles, including causes, actions taken, and preventive measures
Coordinate with finance regarding insurance claims and law enforcement when necessary
Cost and budget reports: monitor transportation expenses, including fuel, maintenance, tolls, and driver wages
Prepare reports on budget utilization and cost-saving opportunities
Customer feedback and service reports: report on service quality and any corrective actions taken to address customer complaints
Periodic summary reports: prepare weekly, monthly, or quarterly summary reports for management to provide a comprehensive overview of transportation activities, challenges, and achievements



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