DSV - Global transport and logisticsIn 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)Job Posting Title: Supervisor, OperationsTime Type: Full TimeSUMMARYThe role needs to ensure operations are managed in accordance with the DSV standards and policies and procedures and also have to ensure that the DSV strategy, goals and initiatives are cascaded down through the Plumbago operations and the Clients it services.ESSENTIAL DUTIES AND RESPONSIBILITIESSupervision of the crossdock operationPlanning and dispatching of loads, including allocating Drivers to relevant routes 8T vehiclesVehicle and load trackingAssist the POD processing as well as Driver debriefingMonitoring Driver overtime costs as well as ensuring vehicles are maintained and serviced in the crossdockEnsuring client's needs and expectations are consistently met within scope of the SLAClient interaction and issue resolution to ensure client satisfactionActively managing daily operational performance to consistently achieve performance metric targetsDelivering on client and internal requirementsAnalyze failures with regards to deliveries, client complaints, damages etc to determine root cause and corrective actionsFirm and consistent approach to ongoing performance measurement and management of teamResolution of all IR issues in conjunction with HRCoaching and mentoring of team to achieve client objectivesIdentifying training interventions to close skills gaps in operationsQUALIFICATIONSCompleted Matric / Grade 12Logistics Warehouse Management or equivalent qualification an added advantageCOMPUTER SKILLSIntermediate Excel skillsTransport tracking systems exposureEDUCATION AND/OR EXPERIENCEAt least 3 years logistics experience, specifically focused on Road Transportation and dealing with Superlink Linehauls and 8 Ton vehiclesPrior Team Leader or Supervisory exposureExperience in planning and allocation of loads as well as follow-ups and trackingExperience in debriefing of DriversExperience in monitoring costs and overtimeExperience in Driver and Vehicle managementExcellent communication and relationship building skillsAbility to work under pressure and multitaskingThis role will require working shifts, including night-shift and is non-negotiable
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