Job Description
Car rental company Europcar is seeking a customer-oriented, deadline-driven individual who thrives on working in a fast-paced environment to join their team based at the Polokwane branch as a Supervisor: Operations. The Supervisor: Operations oversees all activities in the branch environment, ensuring that the team functions effectively in delivering high levels of customer service and fulfilling vehicle safety, quality control, risk management, and claims procedures. It is a role that demands high levels of resilience in carrying out the duties of the position and operating with a smile in Polokwane branch which often throws a variety of challenges.
Position Overview
The purpose of the position is to supervise all branch activities, ensuring that the team functions effectively resulting in high levels of customer service being delivered and enabling achievement of relevant targets and customer service metrics.
Specific Role Responsibilities
Job Outputs:
Plan, organize, coordinate, and supervise all branch activities.
Ensure that telephones are manned, answering calls, assisting with queries, and making reservations as required.
Management of shift handover and daily reports.
Cash management and banking.
Supervising office and car park, manpower deployment within the branch, and support environments.
Manage risk by ensuring that company assets and resources are always safeguarded.
Ensure correct fleet mix based on customer demand.
Oversee housekeeping and cleanliness of the branch and operating environment.
Document management.
Supervision and development of staff including training, coaching, and counseling.
Leading by example and motivating staff to deliver a world-class service to all customers, using every opportunity to sell to customers by turning inquiries into rentals.
Authorize leave, overtime, walk-ups, and timekeeping of team members.
Schedule and hold monthly team meetings and information sessions.
General office, administration, and car park duties completed daily.
Ensure the branch is compliant and clear all compliance reports and deadlines timeously.
Health and safety experience - monthly reports to be done.
Qualifications and Experience
Minimum Experience:
2 years of supervisory/team lead experience in a similar environment. Car rental experience is preferred and highly desired.
Minimum Qualification:
Matric or equivalent NQF level 4 qualification.
Preferred Qualification:
Business Management or other relevant tertiary qualification.
Minimum Requirements:
Valid unendorsed drivers' license.
Own, reliable transport – an advantage.
Competent using MS Excel and MS Outlook.
Working knowledge of Basic Conditions of Employment Act (RSA positions) or relevant basic conditions of employment legislation (Namibia, Botswana, Swaziland positions).
NB: The appointed person may be required to work weekends/shifts/overtime as required.
Skills and Personal Attributes
Competencies:
Communication skills.
Business, operations, and personnel supervision skills.
Planning, organizing, monitoring, evaluation, and reporting.
Able to effectively communicate goals, objectives, problems, and solutions to stakeholders.
Diversity Management: Effective in working with people of different cultures and values.
Customer Service.
Time Management.
Conflict management.
Ability to provide counseling, coaching, mentorship, and support to ensure a harmonious work environment.
Work under pressure.
Assertiveness.
Emotional Intelligence.
Strong organizational, multitasking, and administrative skills.
Good judgment and problem-solving skills.
Sales and growth oriented: understand the market and competition, and drive for results.
Innovative, decisive, and disciplined.
Personal Attributes:
Committed.
Professional; must project a professional, mature, and positive image during all interactions.
Highly resilient.
Honesty and integrity in all business dealings.
Energetic.
Deadline driven.
High tolerance levels and have an "open door" attitude.
Must have a vision for the team, and the drive and ability to strive for that vision.
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